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Support

AI customer support employee

Uses knowledge and the public web to draft Tier-1 replies and pauses for approval before sending.

Teams that answer the same questions and want a draft, not an unsupervised inbox.

Goal

Resolve Tier-1 questions quickly and escalate anything that spends money, changes access, or is unclear.

Draft replies / week: 40 replies · Escalation notes: 10 notes
Manual until you turn on a schedule

Skills

Web searchWeb page extractRead PDFGenerate documentGmail draftGmail sendHuman approval

Before you hire

Waits for your approval before

  • · Gmail send

You connect

  • · One model key from any provider
  • · Google account

It can only use the skills listed here. Keys are encrypted, and every step is logged. How we keep it safe

What a run produces

  • · A ticket classification
  • · A reply drafted from your knowledge
  • · An escalation when the topic is billing, legal, or security
  • · A send only after you approve

Can it reply to customers by itself?

No. Sending is gated. You approve the exact reply first.

Where does the answer come from?

From knowledge you add (a URL or a PDF) and, when needed, public web pages. It does not invent a help center.

Use this employee

You review every setting before it runs.

Other employees

Marketing

Marketing Employee

Research, write, design, and send posts for approval every weekday.

Recruiting

Recruiting Employee

Score candidates against the job and produce a shortlist.

Research

Research Employee

A question in. A sourced briefing out.